Comparative Analysis Between Self-management and Contractual System in Banjarmasin-banjarbaru Areas Housing Project (Reviewed from the Quality, Time, and the Customer Satisfaction Projects)

Muhammad Suriani Shiddiq; Andrea Agustiady

doi:10.36948/ijfmr.2024.v06i02.14952

Comparative Analysis Between Self-management and Contractual System in Banjarmasin-banjarbaru Areas Housing Project (Reviewed from the Quality, Time, and the Customer Satisfaction Projects)

Author(s)	Muhammad Suriani Shiddiq, Andrea Agustiady
Country	Indonesia
Abstract	The success of implementing housing projects can be seen from the system used as a measure of the success of implementing housing projects. The performance of the housing project implementation project consists of several aspects, among others, can be viewed from the aspects of quality, time and customer satisfaction. The housing project implementation system in Indonesia generally tends to use a self-managed system and a contractual system. The method used in this research is descriptive analytic by using data collection through questionnaires and interviews. The research was conducted on 19 subcontractors with the same type of housing and structure in the Banjarmasin-Banjarbaru housing area. Processing and data analysis were carried out in several stages, namely validity and reliability testing, descriptive analysis and research hypothesis testing using the Independent Sample T-Test. The results obtained from the quality aspect obtained a significant value resulting from the difference test of 0.026 (p <0.05) that there is a significant comparison between the self-managed system and the contractual system in terms of quality aspects. The result of the Mean Difference value from the quality aspect is 6.90. From the time aspect, the significant value generated from the difference test is 0.06 (p> 0.05), so it can be concluded that there is no significant comparison between the self-managed system and the contractual system in terms of time. The result of the Mean Difference value from the time aspect is 5.14. The aspect of customer satisfaction obtained a significant value resulting from the difference test is 0.001 (p <0.05), so it can be concluded that there is a significant comparison between the self-management system and the contractual system in terms of customer satisfaction aspects. The result of the Mean Difference value from the aspect of customer satisfaction is 2.89. It can be concluded that in terms of quality, time, and customer satisfaction, self-managed systems have a higher average value than the contractual system. Keywords: Self-management systems, Contractual systems, Quality and Time Aspects, Customer satisfaction project
Field	Physics > Civil Engineering
Published In	Volume 6, Issue 2, March-April 2024
Published On	2024-03-15
Cite This	Comparative Analysis Between Self-management and Contractual System in Banjarmasin-banjarbaru Areas Housing Project (Reviewed from the Quality, Time, and the Customer Satisfaction Projects) - Muhammad Suriani Shiddiq, Andrea Agustiady - IJFMR Volume 6, Issue 2, March-April 2024. DOI 10.36948/ijfmr.2024.v06i02.14952
DOI	https://doi.org/10.36948/ijfmr.2024.v06i02.14952
Short DOI	https://doi.org/gtmzr4

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Comparative Analysis Between Self-management and Contractual System in Banjarmasin-banjarbaru Areas Housing Project (Reviewed from the Quality, Time, and the Customer Satisfaction Projects)

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