International Journal For Multidisciplinary Research

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Analysis of Emotional Labor among Multiple Shift Workers

Country India
Abstract The present study was undertaken by the researcher to analyse the difference among multiple shift workers with regard to emotional labor.For the purpose of the study 240 subjects were selected by purposive sampling technique. The subjects belonged to the night shift workers and day shift workers of both the genders. An equal number of subjects were taken from both the gender in each category. Keeping in view the suitability, availability and validity the Dutch Questionnaire of Emotional labor (D-QEL) developed by Naring et al. 2007 was used to collect the data. Analysis of variance (ANOVA) was employed to find out the interaction of work class (i.e. day shift workers and night shift workers) and the gender among the groups. Mean, SD and t- values were also calculated to find out the significance and direction of differences among various work class groups belonging to both the gender. The findings of the present study revealed that understanding of emotional labor would be very useful not only for these work classes i.e. DSW and NSW but for other professionals also from the other developmental point as well as work performance point of view, this is evident from the fact that significant differences were observed on all the indices of emotional labor among various work class groups except male DSW and female NSW. This shows that this variable does have effect on both the work class groups pertains to both the gender. So, while making selection or deputing a person for the specified job these differences may be helpful in the fair selection.
Keywords Key Words: Emotional Labor, Day Shift Workers (DSW), Night Shift Workers(NSW)
Field Arts
Published In Volume 4, Issue 2, March-April 2022
Published On 2022-03-23
Cite This Analysis of Emotional Labor among Multiple Shift Workers - SONIA KANWAR - IJFMR Volume 4, Issue 2, March-April 2022. DOI 10.36948/ijfmr.2022.v04i02.15232
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