International Journal For Multidisciplinary Research

E-ISSN: 2582-2160     Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 6 Issue 4 July-August 2024 Submit your research before last 3 days of August to publish your research paper in the issue of July-August.

Grievance Handling Mechanism

Author(s) Vaibhav Kumar Sharma, Prof. Mr Chhavi Prakash
Country India
Abstract This paper provides an in-depth analysis of the grievance handling mechanism within Bharat
Sanchar Nigam Limited (BSNL), one of India's largest telecommunications companies. It
explores the structure, processes, and effectiveness of BSNL's grievance redressal system,
aiming to identify strengths, weaknesses, and areas for improvement. Through a thorough
examination of existing literature, organizational documents, and, this study offers insights into
the challenges faced by BSNL in addressing grievances and suggests strategies to enhance its
responsiveness and efficiency in resolving customer complaints and employee concerns. The
findings of this research contribute to the broader discourse on organizational grievance
management and offer practical recommendations for enhancing service quality and stakeholder
satisfaction within BSNL and similar enterprises.
Keywords Grievance, mechanism
Field Business Administration
Published In Volume 6, Issue 2, March-April 2024
Published On 2024-04-30
Cite This Grievance Handling Mechanism - Vaibhav Kumar Sharma, Prof. Mr Chhavi Prakash - IJFMR Volume 6, Issue 2, March-April 2024. DOI 10.36948/ijfmr.2024.v06i02.18966
Short DOI

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