Mastering Service Cloud Voice: Enhancing Customer Support with Salesforce

Author(s)	Sai Rakesh Puli
Country	United States
Abstract	Customer service is changing faster than ever, and businesses are finding new ways to connect with their customers. Salesforce Service Cloud Voice offers a revolutionary solution that reshapes support operations. Today's customers want customized interactions on every channel. Service Cloud Voice combines telephony, digital channels, and CRM capabilities into one unified console, which makes it an exciting development for customer support.
Keywords	Customer Relationship Management (CRM), Service Cloud Voice, Salesforce, Amazon Connect, Contact Center Solutions, Omnichannel Support, AI-powered Analytics, Real-time Transcription, Customer Service Technology, Voice Analytics, Cloud Telephony Integration
Field	Computer Applications
Published In	Volume 7, Issue 1, January-February 2025
Published On	2025-02-27
DOI	https://doi.org/10.36948/ijfmr.2025.v07i01.37820
Short DOI	https://doi.org/g86w6w

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International Journal For Multidisciplinary Research