A Study of International Courier Service Quality and Customer Satisfaction

Author(s)	Shyamaladevi .E, Preethi. D
Country	India
Abstract	In today's global economy, international courier services are crucial for the quick and effective cross-border transportation of commodities. With an emphasis on important elements like dependability, delivery speed, tracking accuracy, cost-effectiveness, customer assistance, and shipment security, the current research looks into the connection among customer happiness and excellent service. The study finds areas for development by examining case studies, industry practices, and client input. The results highlight how crucial technology, efficient logistics, and customer focused tactics are to raising the caliber of services. The report concludes with recommendations for courier services that want to improve customer satisfaction and maintain a competitive advantage in the worldwide market.
Keywords	Courier service, Customer satisfaction, Quality, Shipment, Technology.
Published In	Volume 7, Issue 1, January-February 2025
Published On	2025-02-28
DOI	https://doi.org/10.36948/ijfmr.2025.v07i01.37989

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International Journal For Multidisciplinary Research