Research on a Framework for Assessing Patient and Family Pleasure with Healthcare Services

Author(s)	Chanderprakash Shukla, Dr Deepak Agarwal
Country	India
Abstract	The direct consumers of healthcare services, a crucial and growing economic sector, are patients and their families. Building an inclusive, comprehensive, and conceptual model to comprehend and identify factors affecting patient and family satisfaction with healthcare services is the aim. A total of thirty publications were analyzed in order to identify the factors affecting satisfaction. In addition to the many medical, paramedical, pathological, and administrative services, communication has been found to be essential, which in turn promotes positive behaviors like loyalty. Healthcare services need regular, ongoing monitoring to pinpoint problem areas and begin improving service delivery in order to sustain high levels of patient and family satisfaction. What makes this poll special is that it looks at family satisfaction in addition to patient satisfaction.
Keywords	Healthcare services, communication, and patient and family satisfaction.
Field	Business Administration
Published In	Volume 7, Issue 1, January-February 2025
Published On	2025-02-28
DOI	https://doi.org/10.36948/ijfmr.2025.v07i01.38076
Short DOI	https://doi.org/g86w3z

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International Journal For Multidisciplinary Research