International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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Enhancing Claims Lifecycle Management with Duck Creek: A Modern Insurance Solution

Author(s) Rajesh Goyal
Country United States
Abstract The Duck Creek Platform is a comprehensive ecosystem designed to streamline end-to-end insurance management through interconnected components such as Claims, Policy, Billing, Digital Engagement, and more. By integrating cloud-based and on-premise deployment options, Duck Creek Claims enhances workflow automation, scalability, and operational efficiency while ensuring regulatory compliance. The cloud-based Duck Creek OnDemand offers a secure, fully managed environment with AI-driven automation, seamless third-party integration, and cost-effective maintenance, whereas on-premise deployment provides greater control over data security and customization at the cost of scalability. The claims management system optimizes the entire lifecycle, from First Notice of Loss (FNOL) to automated claim assignments, policy data access, efficient adjuster workflows, negotiation management, and recovery lifecycle support. Additionally, robust analytics and reporting tools facilitate real-time monitoring and process optimization. By modernizing legacy systems and leveraging advanced technologies, Duck Creek empowers insurers to improve customer experience and accelerate digital transformation.
Keywords Duck Creek Claims, Insurance Technology, Claims Processing, Security, Claims Management
Field Business Administration
Published In Volume 7, Issue 2, March-April 2025
Published On 2025-03-05
DOI https://doi.org/10.36948/ijfmr.2025.v07i02.40636
Short DOI https://doi.org/g9bthm
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E-ISSN 2582-2160
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