Bridging KPI Gaps: A Scalable Approach to Cross-Vertical Performance Alignment

Author(s)	Simran Sethi
Country	United States
Abstract	Key Performance Indicators (KPIs) are not aligned across verticals in some organisations, resulting in silos which leads to poor decision making. This issue impedes growth and slows the agility of a product-led firm. This paper sets out to propose a practical five-phase model to KPI alignment that is rooted in existing research in performance measurement, developing work in digital transformation, and my own experience of scrutinizing product metrics across various industries. We have combined primarily accepted approaches of Balanced scorecard, Performance prism, and AI in order to counterbalance common challenges such as non-integrated data points, contradictory incentives, and ever-changing market conditions. Through the outlined phases of KPI definition, data-driven analysis, benchmarking, and root cause analysis, teams are able to make better data driven decisions, maintain accountability, and remain agile during rapid technology shifts.
Field	Engineering
Published In	Volume 4, Issue 6, November-December 2022
Published On	2022-12-06
DOI	https://doi.org/10.36948/ijfmr.2022.v04i06.40776
Short DOI	https://doi.org/g9bvd6

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International Journal For Multidisciplinary Research