International Journal For Multidisciplinary Research

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Online Dispute Resolution (Odr): A Paradigm Shift In Access To Justice

Author(s) Ms. Dhatri Singh, Dr. Kalpana Devi
Country India
Abstract India's justice delivery system is at a crossroads, burdened with over 43 million pending cases (National Judicial Data Grid, 2023) and an average case lifespan of 15 years, which has rendered traditional litigation inaccessible, inefficient, and exclusionary. While Alternative Dispute Resolution (ADR) mechanisms such as arbitration, mediation, and Lok Adalats have emerged as alternatives to courtroom litigation, they have struggled to address modern challenges like scalability, geographical barriers, and procedural delays. Against this backdrop, Online Dispute Resolution (ODR) has emerged as a transformative solution that combines ADR principles with cutting-edge technologies such as artificial intelligence (AI), blockchain, and video conferencing. ODR not only facilitates dispute resolution but also promotes legal empowerment and dispute avoidance by leveraging preemptive tools like smart contracts and AI-driven compliance systems.
Globally, ODR platforms such as the EU ODR Portal, Modria, and ICANN’s UDRP have proven effective in resolving high-volume disputes efficiently. In India, legislative milestones like the Information Technology Act (2000) and the Consumer Protection Act (2019) have laid the foundation for ODR adoption, while landmark judgments such as Trimex International v. Vedanta Aluminium (2010) have legitimized electronic agreements in arbitration. The COVID-19 pandemic further accelerated ODR’s adoption, with initiatives like e-Lok Adalats resolving millions of cases remotely. Startups like SAMA and Presolv360 exemplify ODR’s potential to resolve disputes swiftly and cost-effectively.
Despite its promise, ODR faces challenges such as the digital divide, regulatory fragmentation, and lack of awareness among citizens. This paper explores ODR’s evolution from ADR principles to digital innovation, analyzes global best practices, examines India’s legal framework and judicial precedents, and proposes actionable strategies to overcome barriers. By addressing infrastructure gaps through initiatives like BharatNet, expanding vernacular platforms for rural accessibility, aligning laws with UNCITRAL guidelines, and fostering public awareness campaigns, India can mainstream ODR as an essential component of its justice delivery system.
Keywords Online Dispute Resolution (ODR), Alternative Dispute Resolution (ADR), Artificial Intelligence (AI), Arbitration, Mediation, Blockchain
Field Sociology > Administration / Law / Management
Published In Volume 7, Issue 2, March-April 2025
Published On 2025-04-08
DOI https://doi.org/10.36948/ijfmr.2025.v07i02.40938
Short DOI https://doi.org/g9fb9z
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