International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Public Service Delivery through e -Governance in Tamil Nadu

Author(s) Mr. Mohideen Kadhir Ali M.A.B.M, Mr. Natraj T, Mr. Maneesh E, Dr. Sivakumar D
Country India
Abstract e-Governance serves as a robust tool for enhancing public service delivery. By harnessing digital technology, it streamlines processes, enhances transparency, and increases accessibility, making government services more efficient and citizen-centric. Modern governments and administrations have adopted e-Governance as an essential tool for efficient and citizen-centric service delivery. This digital transformation enhances transparency, accessibility, and inclusivity in public services, facilitating faster and more effective interactions between citizens and government agencies. e-Governance also streamlines administrative processes, reducing bureaucratic hurdles and ensuring a seamless and responsive experience for citizens. The study focuses on the transformation of public service delivery through the implementation of e-Governance initiatives in the state of Tamil Nadu, India. e-Governance has emerged as a powerful tool for enhancing government services, improving efficiency, and increasing accessibility for citizens. In this context, the paper examines the key objectives and outcomes of e-Governance in Tamil Nadu, highlighting its impact on public service delivery. The study underscores the significance of digitalization in improving Government-citizen interactions and outlines the challenges and opportunities in this journey towards a more digitally inclusive state.
Keywords Public Service Delivery, Digitalization, Government-Citizen Interactions, Efficiency, Challenges, Opportunities
Field Arts
Published In Volume 7, Issue 2, March-April 2025
Published On 2025-04-14
DOI https://doi.org/10.36948/ijfmr.2025.v07i02.41361
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E-ISSN 2582-2160
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