International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Construction Project Managers Skills, Client Satisfaction and Business Profitabilty in Selected Architectural Firms in Metro Manila

Author(s) Mr. ARISTEO M GARCIA, Dr. SUSANA C BAUTISTA
Country Philippines
Abstract The construction industry is one of the world’s largest economic sectors, with global spending reaching $10.6 trillion in 2017 and projected to rise to $15.5 trillion by 2030 (Jackson, 2020). This study investigated the levels of project construction managers’ skills, client satisfaction, and business profitability in selected architectural firms in Metro Manila using a descriptive-correlational design. A total of 92 respondents were selected from 120 project construction managers through random sampling and surveyed using a validated and reliable instrument. Findings revealed very high ratings in construction management skills, client satisfaction, and business profitability. Resource and risk management were top-rated competencies, while clients highly valued timeliness, communication, and responsiveness. Although no significant relationship was found between management skills and client satisfaction, both were shown to positively influence profitability. Cost management emerged as the strongest predictor of financial success. In conclusion, high levels of project management skills and client satisfaction contribute to strong business profitability, emphasizing the critical role of cost management in sustaining financial performance in architectural firms.
Keywords architectural firms, construction, client satisfaction, business profitability, project management
Field Engineering
Published In Volume 7, Issue 2, March-April 2025
Published On 2025-04-26
DOI https://doi.org/10.36948/ijfmr.2025.v07i02.42653
Short DOI https://doi.org/g9gvg7
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E-ISSN 2582-2160
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