The Role of Digital India in Enhancing Service Delivery and Governance

Author(s)	Mr. Khangembam Nganba Meitei, Dr Abhishek Verma
Country	India
Abstract	This study examines the role of the Digital India initiative in transforming rural service delivery and governance. By analyzing key platforms like Common Service Centres (CSCs), BharatNet, DigiLocker, and eSanjeevani, it highlights how digital technologies have enhanced access, transparency, and efficiency in rural India. However, it also identifies persistent challenges such as infrastructure gaps, digital literacy deficits, and social exclusion. The research underscores the importance of community participation, localized digital strategies, and inclusive policy frameworks to bridge the rural-urban digital divide. The findings offer practical recommendations for strengthening rural digital governance and achieving equitable development.
Keywords	Digital India, Rural Governance, e-Governance, Service Delivery, Common Service Centres (CSCs), BharatNet, Digital Literacy, Rural Development, Technology in Governance, Inclusive Governance, Telemedicine, DigiLocker, eSanjeevani, Rural Digital Divide, ICT for Development
Published In	Volume 7, Issue 2, March-April 2025
Published On	2025-04-29
DOI	https://doi.org/10.36948/ijfmr.2025.v07i02.43235

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