International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Factors Influencing the Quality Management Practices of Isabela State University

Author(s) Princess Joy Rodessa Eugenio Palattao
Country Philippines
Abstract Nowadays, so much attention is focused on quality and quality assurance in the context in core mission of higher education which are teaching and learning, research, and community involvement. However, quality management practices of the school’s administration have received minimal attention. This study focuses on the factors that influence the quality management practices of administration of Isabela State University in light of current educational management. The study utilized a combination of quantitative and qualitative research designs. The president and administrators served as the respondents of the study. The study revealed that there was promptness in the submission of reports required by different agencies. ISU had received enough budget from National Government subsidies, generated additional income, and established enough income and they had a high achievement on Obligations and Disbursement of Budget Utilization Rate (BUR). ISU administration also included adherence to policies in the curriculum proposals based on guidelines of the CHED, the conduct of research/project output among faculty members, utilization of the existing guidelines of the extension program, and evaluation of performance. Moreover, as to the customer service quality of ISU administration, the curriculum played a vital role in finding suitable teaching-learning strategies and methodologies, faculty members were given an equal chance to present their papers. ISU’s extension program established different partnerships and linkages to implement various extension projects, activities, and programs. To ensure quality services to clients, different offices utilize client’s satisfaction surveys, and suggestion boxes. Lack of motivation was the major problem encountered by the administrative personnel in ISU. Based on the conclusion, it is recommended that ISU shall: maintain its promptness in the submission or compliance of reports to oversight agencies, sustain their level 2 accreditation with PRIME-HRM or shall work on the needed documents for the next level, follow the provisions of accounting standards and rules to prepare their books of accounts and draw up financial statement; continue to follow the universities’ guidelines in conducting research and extension services, conduct and submit research/project output among faculty members, provide capacity building among administration personnel to address the problem on lack of motivation, continue to establish more partners and linkages to support extension projects, activities, and programs.
Keywords Management Standards, Modern Educational Management, Quality Management Practices
Field Business Administration
Published In Volume 7, Issue 3, May-June 2025
Published On 2025-05-13
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E-ISSN 2582-2160
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