International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Inclusivity in Action: The Visually Impaired Service Desk Agent for Appointment Booking

Author(s) Mr. Manikandan S
Country India
Abstract Inclusivity in Action: The Visually Impaired Service Desk Agent for Appointment Booking is designed to empower visually impaired individuals to work as customer service executives handling appointment bookings. It introduces a voice-based interaction system integrated with transcription and a virtual assistant. By leveraging Whisper for transcription, pyttsx3 for text-to-speech, and a Flask backend with a React-based frontend, the application ensures seamless support handling. The project demonstrates that with suitable AI tools and thoughtful design, accessibility barriers in corporate environments can be reduced effectively.
The system facilitates end-to-end customer interaction without the need for visual interfaces, thereby placing blind users on par with sighted support agents. Call recordings are automatically transcribed, allowing the virtual assistant to respond contextually or assist the agent in navigating options. The interface is optimized for keyboard navigation and auditory feedback, ensuring full operational independence. Additionally, the solution is scalable and can be adapted to different domains like healthcare, education, and IT services.
By focusing on task automation and real-time support, the application not only enhances accessibility but also improves efficiency and customer satisfaction. Through this initiative, we aim to set a precedent for inclusive design in AI-powered service desk solutions. The project underscores the importance of equal employment opportunities and the role of assistive technologies in bridging systemic gaps.
Field Computer Applications
Published In Volume 7, Issue 3, May-June 2025
Published On 2025-05-16
DOI https://doi.org/10.36948/ijfmr.2025.v07i03.44580
Short DOI https://doi.org/g9kfqq
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