TRANSACTING STUDENTS’ VIEWS ON FRONTLINE SERVICES: A SATISFACTION SURVEY AT APAYAO STATE COLLEGE

Author(s)	JAMAICA MAY A BAUTISTA
Country	Philippines
Abstract	This research investigated the level of satisfaction of students with the frontline services of Apayao State College. Through a survey, the study collected responses from students who availed themselves of services such as the Registrar, Cashier, Library, Health Services, and others. The findings indicated that students were highly satisfied with all the offices, particularly Health Services. The Registrar and Canteen received slightly lower ratings, meaning they can still be improved. Common issues among students were long queues, confusing communication, and not helpful staff behavior. These matters indicate a requirement for improved service processes and greater staff training. Generally, the research established that Apayao State College is performing satisfactorily in the provision of quality services, although there are areas that need to be given further attention in order to further enhance the students' experience.
Keywords	student satisfaction, frontline services, Apayao State College, service quality, survey
Field	Sociology > Administration / Law / Management
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-05-17
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.45013
Short DOI	https://doi.org/g9kfxq

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