The Role of Registrar's Office in Delivering of Services in One State University

Frances Riza Nodado Garcia

doi:10.36948/ijfmr.2025.v07i03.45538

The Role of Registrar's Office in Delivering of Services in One State University

Author(s)	Ms. Frances Riza Nodado Garcia
Country	Philippines
Abstract	This Descriptive-correlational study evaluated the role of the Registrar's Office in providing services at Laguna State Polytechnic University (LSPU) in terms of institutional context, operational efficiency, and quality of service delivery. It examined the effect of technology infrastructure, learning of the staff, resource allocation, and policy implementation on core services, such as course registration, academic advising, transcript processing, and graduation certification. Data were gathered by survey questionnaire to students, faculty, and administrative staff. For quantitative analysis, weighted means and Pearson correlation were used to identify relationships existing between the given variables. Results show the highest levels of satisfaction across all areas of service. Technology infrastructure, (mean = 4.31), and staff learning (mean = 4.27) significantly contribute to improving operational effectiveness. Resource allocation and well-articulated policies promote transparency and reliability in the registrar services. Course registration and graduation certification processes exhibit the highest satisfaction levels due to their efficient systems and punctuality. High associations between institutional factors and service quality were noted, especially significant relationships between resource allocation and graduation certification (r = 0.854), and staff learning with overall satisfaction (r = 0.871). Recommendations include continuing the institution's investment in digital infrastructure, staff training on regular basis, and sufficient resource allocation for tackling increasing service demands during peak hours. Policies must be student-centered and clearly articulated to improve efficiency and build trust in registrar services. It is anticipated that these measures will positively affect student satisfaction and institutional effectiveness.
Keywords	Registrar’s Office, Service Delivery, Operational Effectiveness, Service Quality
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-05-21
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.45538
Short DOI	https://doi.org/g9mnxs

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The Role of Registrar's Office in Delivering of Services in One State University

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