NAIA Go: Custom Airport Mobile App Designed to Streamline Airport Operations and Enhance Passenger Experience at Ninoy Aquino International Airport

Author(s)	Ms. Angel Antonette Delfin, Mr. Aldrich Renae Campos, Mr. Jazeer Mari Icay, Mr. Brainold Rey Paule, Mr. Ramon Angelo Roxas, Mr. Jonathan Mapagu, Mr. Karthik Ganesh, Dr. Marianne Shalimar Del Rosario
Country	Philippines
Abstract	This study’s focal point is the development of a customized mobile application that aims to improve passenger satisfaction and operational efficiency at Ninoy Aquino International Airport. The proposed app design provides real-time flight information, baggage tracking, airport navigation, and general public information to enhance service quality. Using a mixed-methods approach, the researchers conducted an online survey with one hundred sixty-five (165) respondents and interviews with two (2) aviation and one (1) software design professionals. The results suggest that the application can significantly contribute to positive passenger experience, particularly in passenger handling and baggage handling. In conclusion, NAIA Go has the potential to transform airport operations and improve the overall traveler experience.
Keywords	custom, mobile app, airport operations, passenger experience, international airport
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-05-23
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.45677
Short DOI	https://doi.org/g9mn24

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International Journal For Multidisciplinary Research