International Journal For Multidisciplinary Research

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School Administrators' Organizational Citizenship Behavior and Conflict Management Approaches in Promoting Teachers Retention

Author(s) Ms. SARAH CRISTINE OLIVEROS PLEÑA, Prof. Dr. ONOFRE SUMINDO CORPUZ, Dr. RAMLAH AMPATUAN DUGE
Country Philippines
Abstract This study aimed to examine the influence of school administrators’ Organizational Citizenship Behavior (OCB) and conflict management approaches on teacher retention in selected elementary schools. A descriptive correlational research design was employed, utilizing standardized survey instruments to assess five core OCB dimensions—altruism, conscientiousness, sportsmanship, courtesy, and civic virtue—and five conflict management approaches: collaboration, compromise, avoidance, competition, and accommodation. Teacher retention was assessed through three dimensions: dynamic recruitment, targeted incentives, and career pathways. The study involved a total of 342 teacher-respondents, selected through complete enumeration technique across various schools.
Findings revealed that school administrators consistently demonstrated high to very high levels of OCB and conflict management practices. Similarly, teachers reported very high ratings across all three retention dimensions, reflecting positive perceptions of administrative leadership and institutional support. Correlation analysis identified a significant positive relationship between conscientiousness and dynamic recruitment, while courtesy showed a significant negative correlation with targeted incentives. Regression results further revealed that avoidance and collaboration significantly influenced dynamic recruitment; competition influenced targeted incentives; and compromise and accommodation significantly impacted career pathways.
Notably, conscientious administrators inspired greater teacher participation in recruitment efforts, while respectful behavior without tangible recognition appeared insufficient in boosting motivation. Additionally, strategic conflict management fostered organizational stability and professional growth, enhancing retention outcomes. However, other behavioral traits showed no significant influence, emphasizing the need for structural and policy-based support mechanisms.
In conclusion, the study underscores the need for leadership training, structured incentives, and context-sensitive conflict strategies to strengthen teacher retention systems.
Keywords Organizational Citizenship Behavior, Conflict Management, Teacher Retention, Dynamic Recruitment, Targeted Incentives, Career Pathways
Field Sociology > Education
Published In Volume 7, Issue 3, May-June 2025
Published On 2025-05-28
DOI https://doi.org/10.36948/ijfmr.2025.v07i03.46093
Short DOI https://doi.org/g9mn5w
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