International Journal For Multidisciplinary Research

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Consumer Satisfaction Towards Fast Moving Consumer Goods (FMCG) with Special References to Gazipur City

Author(s) Mr. S. M. Mujahidul Islam, Mr. Ali Mohammad Kowser, Mr. Md. Nazmul Hossain
Country Bangladesh
Abstract This study explores consumer satisfaction towards Fast Moving Consumer Goods (FMCG) in Gazipur city, Bangladesh. The FMCG industry, which includes a wide range of products that are essential to daily living, has grown significantly in the area. However, despite the industry's significance, understanding of the complex factors influencing customer satisfaction needs to be improved, especially in the particular setting of Gazipur city. The research aims to address this gap by investigating the factors influencing consumer satisfaction and their subsequent impact on brand loyalty and purchasing behavior. The study employs a quantitative survey to gather comprehensive data on consumer preferences, perceptions, and satisfaction levels. A sample size of approximately 97 respondents on consumer satisfaction towards FMCG products in Gazipur City, given the constraint of having a sample size less than 100. In the FMCG industry, important elements including product quality, price, availability, packaging, and brand image, promotional offers are carefully examined to understand all aspects of customer satisfaction. Furthermore, geographic and demographic differences, such as those between urban and rural areas of Gazipur City, seem to provide an additional perspective of the consumer environment. The findings of this research will not only contribute to the academic discourse on consumer satisfaction in the FMCG sector but also offer practical implications for businesses operating in Gazipur city. As the FMCG industry continues to evolve in this region, insights from this study will inform strategic decision-making processes for companies aiming to enhance consumer satisfaction, build brand loyalty, and foster sustainable growth.
Keywords Consumer Satisfaction; FMCG;
Field Business Administration
Published In Volume 7, Issue 4, July-August 2025
Published On 2025-07-11
DOI https://doi.org/10.36948/ijfmr.2025.v07i04.46104
Short DOI https://doi.org/g9s89k
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