The Impact of Hiring Contract of Service (COS) Workers in Enhancing Efficiency of Public Service Delivery of Philippine Information Agency (PIA)

Cecilia Cambe Maloles

doi:10.36948/ijfmr.2025.v07i03.46123

The Impact of Hiring Contract of Service (COS) Workers in Enhancing Efficiency of Public Service Delivery of Philippine Information Agency (PIA)

Author(s)	Ms. Cecilia Cambe Maloles
Country	Philippines
Abstract	This study investigates the impact of hiring Contract of Service (COS) workers on enhancing the efficiency of public service delivery within the Philippine Information Agency (PIA). Using a quantitative approach with a descriptive-correlational design, it combines surveys, interviews, and document analysis to examine how COS workers influence key operational areas such as service efficiency, service quality, customer satisfaction, operational costs, and employee morale. The findings reveal that COS workers play a crucial role in supporting the agency’s routine functions, allowing permanent staff to concentrate on strategic responsibilities. Their specialized skills in communication, information technology, and public relations, along with flexible work arrangements, contribute to improved responsiveness and performance. The study also highlights the value of COS workers in project implementation, especially in time-sensitive and resource-constrained environments. However, challenges such as limited job security, lack of institutional benefits, and weak integration with the regular workforce negatively affect long-term motivation, job satisfaction, and retention. Despite these issues, statistical analysis confirms a strong positive correlation between COS employment and improved public service outcomes. The study concludes that while COS workers are instrumental to the PIA’s operational success, their contributions can be further optimized by implementing institutional reforms. These reforms include clearer employment policies, structured training programs, defined career development pathways, and improved job stability, all of which support a more inclusive, efficient, and sustainable public service workforce.
Keywords	Keywords: Contract of Service (COS), job security, performance monitoring, Philippine Information Agency (PIA), public service delivery, workforce efficiency
Field	Sociology > Administration / Law / Management
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-05-28
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.46123
Short DOI	https://doi.org/g9mn5n

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The Impact of Hiring Contract of Service (COS) Workers in Enhancing Efficiency of Public Service Delivery of Philippine Information Agency (PIA)

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