Records Management System: Its Effect on the Service Efficiency of PRC Region IV-A

Author(s)	Mr. Kirby Clifford Casiño Guevarra
Country	Philippines
Abstract	The study evaluated the impact of the Records Management System (RMS) on service efficiency at the Professional Regulation Commission (PRC) Region IV-A, involving 300 respondents—mostly Professional Teachers (72%), with 58.33% taking licensure exams between 2021 and 2024. Results showed that the RMS was highly effective in verifying professional records (M = 3.39), though challenges like system errors (M = 3.34, SD = 0.74) persisted. Manual processes, such as record verification and retrieval, had weak correlations with client satisfaction and employee performance. Despite this, the RMS was seen as efficient and user-friendly, significantly enhancing both client satisfaction and employee performance. The study highlighted the need for further digital transformation and automation to overcome manual inefficiencies and sustain high service standards.
Keywords	Records Management System, Verification, Client Satisfaction, Service Efficiency
Field	Sociology > Administration / Law / Management
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-05-31
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.46548
Short DOI	https://doi.org/g9mvzh

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