International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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Sentiment Analysis of Patient Reviews to Improve Healthcare in Apollo Hospitals

Author(s) Mr. Aditya Singh
Country India
Abstract In the digital age, the healthcare landscape is rapidly evolving, with technology playing an
increasingly vital role in patient engagement and feedback collection. One of the most significant
developments in recent years has been the rise of online patient reviews. Platforms such as Practo,
Google Reviews, JustDial, and official hospital feedback portals have become popular avenues
for patients to share their healthcare experiences. These reviews often include detailed narratives
about hospital infrastructure, the quality of medical care, staff behavior, billing transparency, wait
times, and overall satisfaction. As a result, online reviews are not only influencing patient choices
but also shaping the public image of healthcare providers.

The availability and accessibility of these platforms have empowered patients like never before.
Previously, patient feedback was limited to in-person complaints, suggestion boxes, or formal
surveys conducted by hospitals. Today, with just a few clicks, patients can post their experiences
publicly, making healthcare services more transparent and accountable. This surge in online
patient feedback reflects a broader shift toward consumer-driven healthcare, where patients
actively participate in evaluating and influencing service quality.
Field Business Administration
Published In Volume 7, Issue 3, May-June 2025
Published On 2025-05-31
DOI https://doi.org/10.36948/ijfmr.2025.v07i03.46557
Short DOI https://doi.org/g9mvzd
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E-ISSN 2582-2160
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