International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Volume 7 Issue 3
May-June 2025

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"Resilience and Responsiveness: Exploring the Organizational Strategies of Micro-Financial Institutions in Nueva Ecija, Philippines"

Author(s) Dr. DANIEL RALA EUGENIO
Country Philippines
Abstract Abstract
This research examined the micro financial institutions with emphasis on NGO’s, non-government organizations, and cooperatives in Nueva Ecija, Philippines, to be able to develop strategies and create a function that adapts to changes due to economic crises and shifts. Using a quantitative-descriptive research design, it focuses on four strategic areas: internal operations and organizational capacity. Lending restructuring and loan services, and strategic client communication. Data was used from a structured survey questionnaire from a purposive sampling strategy with 50 community-based organizations. To achieve its thrust operational resilience of these micro institutions implemented well-balanced tactics that encompass operational plans along with efficient work arrangements and better process strategies. These micro institutions showed an exemplary management strategy in the management of loan accounts with a touch of digitalized function. These sectors demonstrated maximum functionality on lending, loan moratoriums, crisis-efficient products and services, and integrating financial literacy through an open communication with customers where trust and transparency meet.
Financial institutions in Nueva Ecija further demonstrated resilience and responsiveness through adaptive services with innovative touch and strong customer collaborations. The study demonstrates how brilliantly these locally based institutions sustain operational management during times of crisis.
Keywords Keywords: Resilience, Microfinance, Cooperatives, NGO
Field Business Administration
Published In Volume 7, Issue 3, May-June 2025
Published On 2025-06-03
DOI https://doi.org/10.36948/ijfmr.2025.v07i03.46949
Short DOI https://doi.org/g9m27p
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