Patient-Centered Operational Strategies: Enhancing the Patient Experience

Khushbu Rathi; Shiv Shankar Tiwari; Gopal

doi:10.36948/ijfmr.2025.v07i03.47164

Patient-Centered Operational Strategies: Enhancing the Patient Experience

Author(s)	Ms. Khushbu Rathi, Shiv Shankar Tiwari, Gopal
Country	India
Abstract	Based on individualized care that is considerate, efficient, and focused on all facets of the care experience, the patient-centered care paradigm has been recognized as a fundamental component of contemporary methods of providing healthcare. When patients receive care tailored to their own needs and preferences, it is recognized as patient-centered care. Lean, Six Sigma, and workflow use are examples of process improvement techniques that healthcare organisations have implemented to increase productivity, streamline procedures, and enhance service delivery. However, the effect of Lean, Six Sigma, and workflow, which is used on patient satisfaction as an outcome in a patient-centered care model has not been systematically examined. Provide patients with information about disease care in a user friendly fashion. Improvement in the doctor-patient relationships respect around perceptions. An authority figure only concerned about the patients signs and symptoms. In that model of care the professional asks pointed questions and accuses the patient when the patient erred. The patient-centered model allowed room for the patients ideas, partners perceived the patient and physician equally, took into consideration the patients emotional and social surroundings, open-ended questions, and co-participatory. The navigated approach to patient-centered care is a win-win situation for patients and professionals. When patients receive patient-center care, they report higher satisfaction and outcomes without a disproportionate increase from the time and cost to the professional. Patient centered care also benefits health care professionals who recognized more satisfaction in care they provided. Patient-centeredness is not something that will be achieved overnight; it will take practice, ongoing education, and in-service training to be used effectively with patients. The purpose of this systematic review is to investigate the effects of Lean, Six Sigma, and workflow uses on patient satisfaction outcomes in patient-centered care. The review will provide healthcare providers and decision-makers evidence to make sound decisions with regards to improvement initiatives to be implemented in their institutions.
Keywords	Patient-Centered , patient satisfaction, Center for Medicaid Services , Six Sigma
Field	Medical / Pharmacy
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-06-05
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.47164
Short DOI	https://doi.org/g9pzzj

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Patient-Centered Operational Strategies: Enhancing the Patient Experience

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