Patient Satisfaction and Its Correlation with Healthcare Quality Standards

Umesh Deshwal; Shiv Shankar Tiwari; Gopal

doi:10.36948/ijfmr.2025.v07i03.47168

Patient Satisfaction and Its Correlation with Healthcare Quality Standards

Author(s)	Mr. Umesh Deshwal, Shiv Shankar Tiwari, Gopal
Country	India
Abstract	As health care systems are continuously transforming and evolving, it is essential to understand how to measure outcomes while considering the satisfaction of the service user, the patient. Patient satisfaction is when the medical services meets expectation from the time treatment started. But patient satisfaction with his/her health care is equally important, which means to the quality of the health facility, so in turn intervention to improve the service in the hospital. Researched attempt to gain the answer expected. It is not advisable for researchers to assume that a service's effectiveness and efficiency are directly correlated with how satisfied customers are likely to be after utilizing it. Since perception is unique to each individual, satisfaction merely reflects the relative importance of each person's evaluation and expectations of health service attributes. A survey research design with questionnaire will be used in the study of Patient Satisfaction and Its Relationship to Healthcare Quality Standards. This design allows for systematic recording from few patient populations and in-depth understanding of Patient Satisfaction and how they are used, viewed and perceived by the patient. The study will be divided into several sections which includes areas on the research topic from general to specific using both open-ended and closed-ended questions to give patient’s a space to respond which in turn will give variety of responses. 13.7% individuals frequently visiting to healthcare facilities and taking benefits of healthcare facilities. 37.3% individuals occasionally visits to receive healthcare facilities. Among them 32.9% individuals rarely make utilization of healthcare facilities and 9.8% have never visited to take or receive the benefits of the healthcare facilities. about 40 individuals have taken general medical consultations, 5 have taken emergency services, 5 have taken surgeries or medical procedures, 6 have taken specialist care, 6 have taken rehabilitation services and around 5 have taken other services, 72.5% were knowing, on the other hand, 9.8% were not aware of the facility's like accreditation status.
Keywords	Patient- Centered Care , Healthcare, Quality, Quality Standards, Patient Satisfaction, Patient Correlation
Field	Medical / Pharmacy
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-06-05
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.47168
Short DOI	https://doi.org/g9pzzf

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Patient Satisfaction and Its Correlation with Healthcare Quality Standards

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