Implementation of Balanced Scorecard in Sustainable Banking- A Review of Literature

Author(s)	Ms. Chaitra Manjunath Shet, Dr. (Smt.) A. N. Tamragundi
Country	India
Abstract	Banks are vital to economic development through capital formation and employment generation, supporting sectors like housing, education, and healthcare. Given their central role, any failure can trigger global financial crises. To ensure stability and performance, banks need a holistic evaluation tool like the Balanced Scorecard (BSC), introduced by Kaplan and Norton in 1992. BSC assesses organizations across four key perspectives: Financial, Customer, Internal Business Processes, and Learning & Growth. Recently, a Sustainability perspective has been added to reflect evolving priorities. This article reviews literature on the BSC’s conceptual framework, its application across sectors, and its role in promoting sustainable banking.
Keywords	Balanced Scorecard, Sustainable Banking, Sustainability
Field	Business Administration
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-06-10
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.47696
Short DOI	https://doi.org/g9pz43

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