Quality Management System for Continuous Improvement of Public Elementary Schools

Arnel Lobo Galon; Eden C. Callo

doi:10.36948/ijfmr.2025.v07i03.48220

Quality Management System for Continuous Improvement of Public Elementary Schools

Author(s)	Mr. Arnel Lobo Galon, Dr. Eden C. Callo
Country	Philippines
Abstract	This study sought to examine the quality management system (QMS) for ongoing enhancement in public elementary schools, emphasizing its components and their correlation with organizational readiness and overall service quality. A descriptive correlational research approach was utilized to investigate essential QMS factors, including management review, risk management, internal quality audit, corrective actions, document information management, knowledge management, training and advocacy, and client/citizen feedback. Factors of organizational preparation encompassed leadership support, employee engagement, resource availability, and company culture. The research assessed ongoing enhancement via service performance, service quality, and customer satisfaction indicators. The findings indicated that the deployment of a Quality Management System (QMS) positively influenced the quality performance and service delivery of public elementary schools. The system facilitated standardization, enhanced resource management, and promoted more effective data-driven decision-making. Nonetheless, deficiencies were recognized in the comprehensive integration of QMS principles throughout all organizational tiers. Moreover, substantial relationships were identified between service quality and both instructors' awareness of the Quality Management System (QMS) and the schools’ preparedness to apply the Department of Education (DepEd) QMS, thereby disproving the null hypothesis. The study indicates that although QMS has enabled significant enhancements in public elementary school operations, obstacles persist in fostering a pervasive culture of quality and continuous improvement. Augmented awareness, leadership endorsement, and organizational coherence are vital for the profound incorporation of QMS processes.
Keywords	Quality Management System (QMS), Continuous Improvement, Public Elementary Schools, Service Quality, Organizational Readiness, Teacher Awareness, Educational Management, DepEd QMS, Quality Performance, Customer Satisfaction
Field	Sociology > Education
Published In	Volume 7, Issue 3, May-June 2025
Published On	2025-06-25
DOI	https://doi.org/10.36948/ijfmr.2025.v07i03.48220
Short DOI	https://doi.org/g9rnwp

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Quality Management System for Continuous Improvement of Public Elementary Schools

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