International Journal For Multidisciplinary Research

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INFORMATION TECHNOLOGY AND COMMUNICATION BETWEEN SCHOOL HEADS AND DISTRICT EDUCATION OFFICER: A CASE OF KAGADI DISTRICT, UGANDA

Author(s) Zziwa Jude Atty, Namara Asiimwe
Country Uganda
Abstract This study investigated “the role of Information Technology and Communication between School Heads and District Education Officer: A Case of Kagadi District, Uganda”. It explored the accessibility of ICT infrastructure in communication among school heads and education Officers; examined the role of ICT infrastructure in communication among school heads and Education Officers; and assessed the challenges facing the communication processes among Heads of Schools and Education Officers. The study adopted a mixed research approach and descriptive research design. The sample comprised 82 school Heads and Education Officers. The findings revealed that there is accessibility of ICT infrastructure such as ICT tools, network and power supply. It was also revealed that ICT plays a significant role in enhancing communication among Heads of Schools and Education Officers. It was also revealed that there are challenges related to ICT literacy in using ICT tools and services, high costs of buying and maintaining ICT tools and high cost of ICT services. Apart from that, findings unveiled that communication through ICT provides a feedback mechanism, which is very important in the communication process. The use of ICT in communication among heads of schools and education Officer is a crucial process towards improving the communication process in the education sector. The study concluded that, ICT enhances communication between school heads and education officers by providing a reliable channel for timely information exchange, facilitating effective decision-making. However, challenges include high costs of ICT tools and low literacy levels among some users. Despite these challenges, ICT improves the communication process, making it more effective and efficient. The study recommends that there should be frequent trainings and seminars to improve the usage levels of ICT services among educational managers.
Keywords Information Technology, Communication, School Heads
Field Computer > Data / Information
Published In Volume 7, Issue 4, July-August 2025
Published On 2025-07-08
DOI https://doi.org/10.36948/ijfmr.2025.v07i04.50066
Short DOI https://doi.org/g9s9fx
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