
International Journal For Multidisciplinary Research
E-ISSN: 2582-2160
•
Impact Factor: 9.24
A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal
Home
Research Paper
Submit Research Paper
Publication Guidelines
Publication Charges
Upload Documents
Track Status / Pay Fees / Download Publication Certi.
Editors & Reviewers
View All
Join as a Reviewer
Get Membership Certificate
Current Issue
Publication Archive
Conference
Publishing Conf. with IJFMR
Upcoming Conference(s) ↓
WSMCDD-2025
GSMCDD-2025
AIMAR-2025
Conferences Published ↓
ICCE (2025)
RBS:RH-COVID-19 (2023)
ICMRS'23
PIPRDA-2023
Contact Us
Plagiarism is checked by the leading plagiarism checker
Call for Paper
Volume 7 Issue 4
July-August 2025
Indexing Partners



















A Study On Customer Satisfaction And Experience Towards E-Banking Service With Special Reference To Tura City
Author(s) | Ms. Richika Kedia, Mr. Chenang Ch Sangma |
---|---|
Country | India |
Abstract | Abstract The banking industry has seen tremendous change as a result of the quick development of technology, with e-banking emerging as a key instrument for providing easily accessible, effective, and secure financial services. With an emphasis on important elements such service quality, user experience, dependability, security, accessibility, and customer assistance, this study examines customer satisfaction with e-banking services in Tura city. Understanding these factors is crucial to improving customer experience and loyalty as digital use increases and bank rivalry heats up. One hundred online banking users chosen via non-probability convenient selection were given a structured questionnaire to complete in order to gather data. User input and usage patterns were interpreted using simple percentage analysis, which made it possible to identify service gaps and factors that influence satisfaction. For financial institutions looking to maximize their e-banking platforms, the findings provide insightful information. Banks may build long-term client relationships, increase user engagement, and promote trust by attending to consumer complaints and improving service performance. |
Keywords | E-banking, user experience, digital banking, customer satisfaction, and service quality |
Field | Sociology > Banking / Finance |
Published In | Volume 7, Issue 4, July-August 2025 |
Published On | 2025-07-25 |
DOI | https://doi.org/10.36948/ijfmr.2025.v07i04.52029 |
Short DOI | https://doi.org/g9vpws |
Share this

E-ISSN 2582-2160

CrossRef DOI is assigned to each research paper published in our journal.
IJFMR DOI prefix is
10.36948/ijfmr
Downloads
All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.
