Mobile Banking Platforms as a Means of Reducing Financial Exclusion in Rural Indonesia

Samyukta Pai

doi:10.36948/ijfmr.2025.v07i05.56171

Mobile Banking Platforms as a Means of Reducing Financial Exclusion in Rural Indonesia

Author(s)	Samyukta Pai
Country	India
Abstract	This paper investigates the role of mobile banking platforms in reducing financial exclusion in rural Indonesia. The literature highlights that the most persistent barriers are structural, behavioural, and geographical: branches and ATMs are concentrated on Java and Bali, while rural populations face long travel times, weak infrastructure, high documentation burdens, low financial literacy, and trust frictions that slow adoption. To support this analysis, the paper uses national time-series data from the World Bank’s Global Findex Database and the Federal Reserve Economic Data (FRED), applying simple empirical techniques including scatterplots, Pearson correlations/growth-rate regressions, and interrupted time series around the 2015 4G rollout and the 2016 launch of GoPay. These results support prior research that account ownership in Indonesia has risen steadily since 2011, but short-run relationships between internet growth and uptake remain negative due to documentation gaps and behavioural frictions. Interrupted time series show that events like the GoPay launch and 4G rollout produced short-term gains, followed by slower growth under tighter regulations. Women and the poorest 40% continue to lag in account ownership due to sustained gender and social norms, leading to lower retention rates. Therefore, mobile banking can reduce financial exclusion, provided that demand-side barriers are addressed through effective conversion and sustained account retention.
Keywords	mobile banking, financial inclusion, financial exclusion, rural Indonesia, digital divide, FinTech, e-wallets, Bank Rakyat Indonesia (BRI), GoPay, Dana, QRIS, digital infrastructure, KYC requirements, financial literacy, trust in banking, behavioral barriers, structural barriers, government regulation, OJK, Bank Indonesia, informal workers, gender disparities, Islamic banking, agent networks
Field	Sociology > Economics
Published In	Volume 7, Issue 5, September-October 2025
Published On	2025-09-22
DOI	https://doi.org/10.36948/ijfmr.2025.v07i05.56171

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Mobile Banking Platforms as a Means of Reducing Financial Exclusion in Rural Indonesia

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