International Journal For Multidisciplinary Research

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The effects of Commitment, Departmental-relationship and Competence on Organizational performance: The case of Zambia Electricity Supply Corporation Limited and copperbelt Energy Corporation in Zambia

Author(s) Mr. Bennet Kaonga, Prof. Juvenalis Tembo, Prof. Chanda Sichinsambwe
Country Zambia
Abstract Abstract
The purpose of this study is to examine the effects of Commitment, Departmental relationships, and Competence on Organizational performance in Zambia Electricity Supply Corporation Limited (ZESCO Limited) and Copperbelt Energy Corporation (CEC) power utility companies in Zambia. Drawing on resource-based, organizational culture, organizational structure, strategic leadership, and contingency theories the author formulated and tested the hypotheses that ensued.
H1: There is a significant positive relationship between Commitment and Organizational performance.
H2: There is a significant positive relationship between Departmental-relationships and Organizational performance.
H3: There is a significant positive relationship between Competence and Organizational performance.
H4: There is a significant positive categorical moderating effect of firm’s type on the relationships among the model construct.
A cross-sectional descriptive survey was adopted. The main instruments in data collection used was semi-structured questionnaires targeting top, middle, and lower management staff because people in these positions were deemed to be knowledgeable about the factors that influence the implementation of strategy. A total of 230 responses were received from 267 questionnaires, constituting a response rate of 86%. SmartPLS structural equation modelling (PLS-SEM) utilizing latent variables was employed to hypothesize the model, and partial least-squares (LVPLS) was employed for the analysis.The study revealed that strategy implementation was at 57.6%, and could not be achieved. This was attributed to inadequate competence among employees. In addition, Multi-group analysis (PLS-MGA) revealed that the type of organization did not have any effect on their performances.The research will serve as a valuable tool to enhance organizational performance. All relevant data used are within the research paper.
Keywords implementation outcome, Commitment, Departmental relationship, Competence, Performance
Field Sociology > Administration / Law / Management
Published In Volume 7, Issue 6, November-December 2025
Published On 2025-12-12
DOI https://doi.org/10.36948/ijfmr.2025.v07i06.63182
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