International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 8, Issue 2 (March-April 2026) Submit your research before last 3 days of April to publish your research paper in the issue of March-April.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 8 Issue 2
March-April 2026

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

An Evaluation of Healthcare Services at Rio Tuba Nickel Foundation Incorporated (RTNFI) Hospital : Basis for Nursing Service Improvement Plan

Author(s) Ms. MEREFER BALTAR MANGA, Dr. JENIFER H. ALCORANO
Country Philippines
Abstract ABSTRACT

Manga, M.B. “An Evaluation of Healthcare Services at Rio Tuba Nickel Foundation Incorporated (RTNFI) Hospital: Basis for Nursing Service Improvement Plan”

Research Adviser: Jenifer H. Alcorano, RN, MSN, MHA

The quality of healthcare services, especially in nursing care, may have an impact to patient outcomes and satisfaction. This study aimed to appraise the healthcare services at the Rio Tuba Nickel Foundation Incorporated (RTNFI) Hospital through the insights of employees, dependents, and patients, using a descriptive survey design with self-assisted questionnaires and descriptive statistical analysis. The assessment has focus into 4 aspects regarding healthcare accessibility, medical technology, provider attitudes, and quality of patient care in order to identify strengths and areas for improvement. The findings revealed moderate overall satisfaction (mean 3.26), but highlighted significant deficiencies, particularly in accessibility (both regular and after-hours) and operational efficiency, including long wait times, unclear communication, and poor scheduling. While basic healthcare provision and referral systems were noted as strengths, challenges related to timely service delivery and responsiveness required attention. These insights informed the development of a targeted Nursing Service Improvement Plan aimed at enhancing nursing competencies and service delivery processes to improve patient experiences and satisfaction at RTNFI Hospital.
Keywords Healthcare services, Nursing Care, Patient Satisfaction, Accessibility, Patient care quality
Field Sociology > Health
Published In Volume 7, Issue 6, November-December 2025
Published On 2025-12-20
DOI https://doi.org/10.36948/ijfmr.2025.v07i06.63540
View / Download PDF File

Share this



E-ISSN 2582-2160
CrossRef

CrossRef DOI is assigned to each research paper published in our journal.

IJFMR DOI prefix is
10.36948/ijfmr

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 8 Isu 2Cover Page Vol 8 Isu 1Cover Page Vol 7 Isu 6

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJFMR
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us +91-9687-828-838 editor@ijfmr.com
Powered by Sky Research Publication and Journals