International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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A Study on Digital Banking and Its Impact on Customer Satisfaction in India

Author(s) Dr. Shrikesh Sanjeeva Poojari, Dr. P Sanoj Kumar
Country India
Abstract The Indian banking sector has undergone a paradigm shift with the rapid adoption of digital banking services. Technological advancements, increased internet penetration, and supportive government initiatives have encouraged banks to provide services through digital platforms such as mobile banking, internet banking, UPI, and digital wallets. The purpose of this study is to analyze the impact of digital banking services on customer satisfaction.
Keywords Digital Banking, Customer Satisfaction, Online Banking, FinTech, Service Quality
Field Business Administration
Published In Volume 7, Issue 6, November-December 2025
Published On 2025-12-24
DOI https://doi.org/10.36948/ijfmr.2025.v07i06.64348
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E-ISSN 2582-2160
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