International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Intelligent Complaint Tracker

Author(s) Dr. J. Aruna, Savitha S, Sajeetha P, Sivaselvi S, Veera Surthi R D
Country India
Abstract Today, organizations, institutions, and governments are increasingly being assessed against how well they process user complaints, and often complaints are processed in manual and antiquated systems that spend a lot of time having no decision-making visibility, and hence, continued user dissatisfaction. The Intelligent Complaint Tracker (ICT) is designed to be a multitasking complaint system that improves complaint registration, classification, tracking, and resolution via automation, artificial intelligence, and real-time communication tools. Users are able to quickly post complaints through a dedicated website or mobile app. At the same time, administrators will have a full suite of tools to classify, prioritize, assign, and track complaint resolution. It also allows users to predict complaint categories, assign urgency, and generate consumer reports for decision making, with the help of artificial intelligence classification and analytic assumptions. The following paper presents design, method, use-case, and results of implementing the Intelligent Complaint Tracker, along with workflow, advantages, applications, and future scope for making complaint processes more transparent, accountable, and better for user satisfaction.
Keywords Complaint Management, Artificial Intelligence, Automation, Transparency, User Satisfaction, Real-time Tracking, Complaint Resolution.
Field Computer Applications
Published In Volume 7, Issue 6, November-December 2025
Published On 2025-12-28
DOI https://doi.org/10.36948/ijfmr.2025.v07i06.64928
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E-ISSN 2582-2160
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