International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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“Digital Transformation in Indian Railways: A Study of Passenger Awareness, Usage Patterns, and Satisfaction.”

Author(s) Dr. Rinku Elizabeth Chandy
Country India
Abstract Digital initiatives by Indian railways aims to enhance passenger convenience and operational efficiency. India’s vast geography and the rising competition from low-cost airlines, luxury buses, and personalized transport options becomes crucial to rail networks. The study examines the passenger perceptions and usage patterns of digital services offered by Indian railway
Keywords Digital Services, Passenger awareness, Usage Pattern, Technology adoption, Passenger Satisfaction.
Field Mathematics > Economy / Commerce
Published In Volume 7, Issue 6, November-December 2025
Published On 2025-12-28
DOI https://doi.org/10.36948/ijfmr.2025.v07i06.64969
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E-ISSN 2582-2160
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