“Digital Transformation in Indian Railways: A Study of Passenger Awareness, Usage Patterns, and Satisfaction.”

Author(s)	Dr. Rinku Elizabeth Chandy
Country	India
Abstract	Digital initiatives by Indian railways aims to enhance passenger convenience and operational efficiency. India’s vast geography and the rising competition from low-cost airlines, luxury buses, and personalized transport options becomes crucial to rail networks. The study examines the passenger perceptions and usage patterns of digital services offered by Indian railway
Keywords	Digital Services, Passenger awareness, Usage Pattern, Technology adoption, Passenger Satisfaction.
Field	Mathematics > Economy / Commerce
Published In	Volume 7, Issue 6, November-December 2025
Published On	2025-12-28
DOI	https://doi.org/10.36948/ijfmr.2025.v07i06.64969

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