Survey Of Online Behaviour And Trust Issues Among Senior Citizens

Author(s)	Ms. Riya Gaikwad, Ms. Amruta Mucchala
Country	India
Abstract	In the era of digital transformation, online shopping has revolutionized consumer behaviour, providing ease, accessibility, and independence. However, for senior citizens, this transition poses unique challenges associated with digital literacy and trust. This study examines the online shopping behaviour of individuals aged sixty and above, emphasizing their perceptions, experiences, and concerns regarding e-commerce platforms. A descriptive research design was adopted, supported by primary data collected through structured questionnaires and discussions. The findings reveal that while senior citizens appreciate the convenience of online services, they remain apprehensive about online fraud, data privacy, and refund delays. Cash-on-delivery continues to be the preferred mode of payment, reflecting limited trust in digital transactions.
Keywords	Senior citizens, online shopping, digital literacy, trust issues, e-commerce, payment security, digital inclusion.
Published In	Volume 7, Issue 6, November-December 2025
Published On	2025-12-25
DOI	https://doi.org/10.36948/ijfmr.2025.v07i06.65949

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International Journal For Multidisciplinary Research