International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Job Satisfaction and the Problems Faced by IT Professionals in their Job: A Study in Kerala

Author(s) Dr. CHI NANJAPPA, Ms. Anupama Jayan
Country India
Abstract Job satisfaction plays a pivotal role in enhancing employee performance, productivity, and long-term organizational commitment, particularly in knowledge-intensive industries such as Information Technology (IT). The present study examines the level of job satisfaction and the major problems faced by IT professionals working in Kerala, an emerging IT destination in India. Using a descriptive research design, primary data were collected from 320 IT professionals employed in major IT hubs such as Technopark (Thiruvananthapuram), Infopark (Kochi), and Cyberpark (Kozhikode) through a structured questionnaire. Purposive sampling was adopted to ensure representation of professionals across different experience levels and job roles. Regression analysis was employed to identify the key determinants of overall job satisfaction, while mean score ranking analysis was used to rank the problems faced by IT employees. The findings reveal that work pressure and long working hours and compensation are the strongest predictors of job satisfaction, followed by career growth opportunities. Managerial support, though positively related, was not found to be statistically significant. Long working hours, lack of career growth, and inadequate recognition emerged as the most severe challenges faced by IT professionals. The study offers practical implications for HR managers and policymakers to design employee-centric strategies that promote well-being and retention. Despite certain limitations, the study contributes to the limited empirical literature on job satisfaction in the Kerala IT sector.
Keywords Job Satisfaction, IT Professionals, Kerala, Work Pressure and Working Hours, Workplace Problems
Field Business Administration
Published In Volume 8, Issue 1, January-February 2026
Published On 2026-01-23
DOI https://doi.org/10.36948/ijfmr.2026.v08i01.67012
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E-ISSN 2582-2160
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