International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Water Districts’ Management Efficiency, Service Quality and Operational Sustainability

Author(s) Jocelyn E. Roquero
Country Philippines
Abstract This study examined the level of management efficiency, service quality, and operational sustainability of water districts in the Province of Antique, Philippines, for the year 2025. A total of 120 respondents, composed of managers and permanent or contractual employees from various water districts, participated in the study. A descriptive–correlational research design was utilized, with age, employment status, highest educational attainment, position, and length of service treated as independent variables, while management efficiency, service quality, and operational sustainability served as dependent variables. Data were gathered using standardized questionnaires adapted from previous studies and validated by a panel of experts. Descriptive statistics such as frequency, percentage, and mean were used, while inferential analyses employed the Mann–Whitney U Test and Spearman’s rho at a 0.05 level of significance using SPSS software. Results showed that management efficiency and service quality were rated as “Very High” across all demographic groups, while operational sustainability was rated as “High.” Significant differences in management efficiency were observed in terms of employment status, educational attainment, and length of service, but not in terms of age and position. Service quality significantly differed by employment status and educational attainment, while operational sustainability varied only by employment status. Moreover, significant positive relationships were found among management efficiency, service quality, and operational sustainability.
Keywords Water Districts’ Management Efficiency, Service Quality, Operational Sustainability
Field Sociology > Education
Published In Volume 8, Issue 1, January-February 2026
Published On 2026-01-31
DOI https://doi.org/10.36948/ijfmr.2026.v08i01.67141
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