Leadership Styles, Maintenance Practices, and Customers’ Involvement  in Water Service Management

Rodalyn Berdin

doi:10.36948/ijfmr.2026.v08i01.67211

Leadership Styles, Maintenance Practices, and Customers’ Involvement in Water Service Management

Author(s)	Rodalyn Berdin
Country	Philippines
Abstract	This study examined the relationship between leadership styles, maintenance practices, and customers’ involvement in water service management in the District of Antique for Fiscal Year 2025. Specifically, it sought to describe the respondents’ profiles, determine the levels of leadership styles, maintenance practices, and customer involvement, identify significant differences based on profile variables, and analyze the relationships among the variables. The study involved 95 respondents consisting of managers, technical staff, administrative personnel, and active customers, who were selected through purposive sampling. Data were gathered using a researcher-developed questionnaire that was validated by experts and pilot-tested, yielding a Cronbach’s alpha of 0.85. Statistical analyses included mean, frequency, percentage, Mann–Whitney U test, Kruskal–Wallis H test, and Spearman’s rho correlation at a 0.05 level of significance. Results showed high levels of transformational, transactional, and participative leadership , maintenance practices, and customers’ involvement. No significant differences were observed across respondent profile variables. However, significant positive relationships were found among leadership styles, maintenance practices, and customers’ involvement. These findings indicate that effective leadership positively influences operational maintenance and encourages stronger customer participation. The study concludes that leadership, maintenance practices, and customer involvement are interconnected factors that are essential to achieving sustainable, reliable, and efficient water service delivery. It recommends strengthening participative leadership, enhancing maintenance responsiveness, and promoting greater customer engagement in conservation and decision-making initiatives.
Keywords	Leadership Styles, Maintenance Practices, Customers’ Involvement, Water Service Management, Sustainability, District of Antique
Field	Sociology > Education
Published In	Volume 8, Issue 1, January-February 2026
Published On	2026-01-31
DOI	https://doi.org/10.36948/ijfmr.2026.v08i01.67211

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Leadership Styles, Maintenance Practices, and Customers’ Involvement in Water Service Management

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