GovQueue- A Queue Management and Token Generation System for Public Offices

Hafiza Nisar Shaikh; Shakila Siddavatam

doi:10.36948/ijfmr.2026.v08i01.67722

GovQueue- A Queue Management and Token Generation System for Public Offices

Author(s)	Hafiza Nisar Shaikh, Prof. Shakila Siddavatam
Country	India
Abstract	Public services are often a presence of one’s main source of annoyance – the queue.Many public authorities operate with the traditional "first-in, first-out" method, crowded waiting areas for taxpayers and long wait times causing high levels of stress among clerks. Traditional methods of queuing rely too much on manual control, thus cannot manage queues properly, distribute counters efficiently, and communicate instant messages to users. There are digital options, but they frequently fast become outdated for current service demands. They don't provide staff with the tools they need to manage operations efficiently. This study introduces "GovQueue", an online system for queue management and token dispensing. The system offers citizens the ability to generate service-specific tokens remotely, to follow the progress of a live queue and get timely notifications while waiting online consequently cutting out space-related physical wait time as well as adding an additional layer of transparency. For admins, GovQueue dashboard is the place where they handle all of token flow, assign dynamically counters and regulate queue status on-the-fly. GovQueue includes a modular design on responsive frontend, real-time backend communication layer and smooth sychronization with low-latency updates to all user interfaces. The proposed system operates with a FCFS scheduler that is augmented by CWT and token scheduling to provide fairness and efficiency. Experimental deployment in simulation shows considerable reductions in waiting time, improved counter usage and increased engagement of the users. The framework demonstrates the potential for scalable, lightweight system in the public service sector, thereby paving the way for further integration with larger digital governance programs.
Keywords	Queue Management System, Queuing Theory, GovQueue, Citizen-Centric Services, Service Optimization, Smart Governance, Web-based application, Digital Governance, Real-Time Monitoring.
Field	Computer
Published In	Volume 8, Issue 1, January-February 2026
Published On	2026-01-31
DOI	https://doi.org/10.36948/ijfmr.2026.v08i01.67722
Short DOI	https://doi.org/hbm2jf

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GovQueue- A Queue Management and Token Generation System for Public Offices

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