Public Libraries in the AI Era: Leading Innovations, Opportunities, and Challenges

Abdul Hadil K; Modavanchery Ansal; Florence Guite

Public Libraries in the AI Era: Leading Innovations, Opportunities, and Challenges

Author(s)	Mr. Abdul Hadil K, Mr. Modavanchery Ansal, Dr. Florence Guite
Country	India
Abstract	Purpose – This study presents an outline of how the integration of Artificial Intelligence (AI) in public libraries is reshaping traditional library services, offering novel opportunities to enhance users participation. Design/methodology/approach – The study used the narrative review of relevant literature in the field of Artificial Intelligence and public the library, along with real-world examples from various smart libraries. The current study highlights several significant applications of AI in library environments, such as AI-powered chatbots, Virtual assistants, AI-integrated recommendation systems, smart security systems and robotics technologies. Findings – The reviews of previous studies show that AI integration is crucial in transforming public libraries into dynamic, user-centred knowledge hubs. ChatGPT-like generative AI tools are improving automated cataloguing and classification, AI-powered search tools and natural language processing (NLP) enable users to find information more accurately. Multilingual chatbots and virtual assistants provide 24/7 guidance to users to locate the information. Moreover, AI can analyse user behaviour from their search queries and borrowing patterns to offer personalised recommendations, similar to commercial OTT platforms, showing that the AI systems have a high potential to improve public library services. Limitations – This study pointed the integration of AI tools in public library settings from the existing literature and highlighted major real-world examples from the smart libraries around world.it also identified key challenges such as ethical concerns regarding seamless AI deployment in library settings, AI literacy of the public, Fund Allocation and Job Security. Originality/value – This study offers a new perspective by reviewing published research papers in the field of Artificial Intelligence (AI) in public libraries across different countries and contexts. Unlike previous studies that focused on isolated case studies, this paper critically reviews and synthesises international examples.
Keywords	Artificial Intelligence, AI-powered technologies, Public Libraries, Smart Libraries,
Field	Computer > Artificial Intelligence / Simulation / Virtual Reality
Published In	Volume 8, Issue 1, January-February 2026
Published On	2026-02-06

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Public Libraries in the AI Era: Leading Innovations, Opportunities, and Challenges

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