International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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Volume 8 Issue 2
March-April 2026

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Managing Change, Retaining Customers: The Strategic Role of ECN Management

Author(s) Ms. JANANI M
Country India
Abstract Engineering Change Notice (ECN) management is a critical process in the auto manufacturing industry where redesign and production processes often need to be altered or updated in accordance with customer demands for improved product quality. ECN management ensures that engineering changes will be documented, evaluated and implemented on various business units within the company. The objective of this research is to delve into ECN management in relation to customer relationships and business retention within the context of manufacturing organizations. The study examines the different ECN management techniques employed during the internship in Spark Minda Corporation Ltd. This study constitutes a descriptive research design based on both primary data and secondary sources of data. Primary data were obtained from observation and interviews conducted by the internship of employees of the engineering change process and secondary data were gathered from scientific publications and industrial reports. An effective ECN management helps inter-departmental coordination across engineering, supply chain, process engineering, product planning committee, quality department, costing, and marketing departments. An efficient engineering change control helps to maintain product quality, run efficiently and delight the customers. Accordingly, the ECN control structure affects customer relations and long-term business retention in the automotive manufacturing industry.
Keywords Engineering Change Notice (ECN), Customer Relationship Management, Business Retention, Automotive Manufacturing, Change Management
Field Business Administration
Published In Volume 8, Issue 2, March-April 2026
Published On 2026-03-19
DOI https://doi.org/10.36948/ijfmr.2026.v08i02.71824
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E-ISSN 2582-2160
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