International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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Volume 8 Issue 2
March-April 2026

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Streamlining Governance: Digital Documentation and E-Government for Efficient Public Service Delivery

Author(s) Tetch Bryan Rapaya, Nikki Lynn Abarca Sasan
Country Philippines
Abstract This paper examines the transformative role of digitalization in public service delivery through a cross-sectoral governance analysis of e-government and digital documentation systems. Employing a mixed-methods approach, the study integrates quantitative performance metrics with qualitative stakeholder insights to evaluate the impact of digital platforms on administrative efficiency, transparency, and citizen engagement. Results demonstrate that e-governance initiatives streamline bureaucratic processes, reduce operational costs, and enhance accessibility, while simultaneously fostering accountability and participatory governance. However, persistent challenges, including infrastructural deficits, low digital literacy, and outdated regulatory frameworks, limit the full potential of digital transformation, particularly in developing contexts. The findings underscore the necessity of robust governance structures, strategic alignment, and sustained investment in digital infrastructure and human capital. Ultimately, the study positions digitalization not as a wholesale paradigm shift but as a critical tool for advancing efficiency and inclusivity in public administration. Future research should explore socio-cultural dynamics and comparative sectoral impacts to refine best practices for equitable digital transformation.
Keywords E-Government, Digital Documentation, Public Service Efficiency
Field Sociology > Politics
Published In Volume 8, Issue 2, March-April 2026
Published On 2026-03-25
DOI https://doi.org/10.36948/ijfmr.2026.v08i02.72109
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E-ISSN 2582-2160
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