International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 8, Issue 3 (May-June 2026) Submit your research before last 3 days of June to publish your research paper in the issue of May-June.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 8 Issue 3
May-June 2026

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

A Study of the Relationship between Service Quality and User Satisfaction towards Payment Gateways in the Shekhawati Region

Author(s) Dr. Rishi Kant Agnihotri, Sandeep Kumar
Country India
Abstract The rapid expansion of digital payment systems has made payment gateways an increasingly important part of everyday financial transactions, particularly in settings where users expect speed, clarity, security, and dependable service. Against this background, the present study examines the relationship between service quality and user satisfaction towards payment gateways among users in the Shekhawati region. The study adopted a quantitative, descriptive, and analytical design and drew on data collected from 158 respondents through a structured questionnaire comprising twenty Likert scale statements, with ten items measuring service quality and ten measuring user satisfaction. Construct level means were computed, and Pearson correlation analysis was used to assess the association between the two variables. The findings revealed a positive and statistically significant relationship between service quality and user satisfaction, with a correlation coefficient of r = .694, p < .001, and a 95 per cent confidence interval ranging from 0.61 to 0.77. The results further indicate that users expressed relatively favourable views regarding interface usability, clarity of transaction information, issue resolution, speed of payment completion, and fulfilment of payment related needs, while somewhat more cautious evaluations emerged in relation to dependability, trust, convenience, and broader experiential satisfaction. The study underscores the academic and practical importance of strengthening service quality dimensions in order to enhance user satisfaction with payment gateways.
Keywords Service Quality, User Satisfaction, Payment Gateways, Digital Payment Systems
Field Business Administration
Published In Volume 7, Issue 6, November-December 2025
Published On 2025-11-08
View / Download PDF File

Share this



E-ISSN 2582-2160
CrossRef

CrossRef DOI is assigned to each research paper published in our journal.

IJFMR DOI prefix is
10.36948/ijfmr

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 8 Isu 3Cover Page Vol 8 Isu 2Cover Page Vol 8 Isu 2

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJFMR
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us +91-9687-828-838 editor@ijfmr.com
Powered by Sky Research Publication and Journals