Integrating Employee Well-Being into Departmental KPIs:  A Focus on Customer Sales Engineers in Company M

Anne Noreen Velasco Relucio-Perez; Heidi Maneclang

doi:10.36948/ijfmr.2026.v08i02.73175

Integrating Employee Well-Being into Departmental KPIs: A Focus on Customer Sales Engineers in Company M

Author(s)	Ms. Anne Noreen Velasco Relucio-Perez, Prof. Dr. Heidi Maneclang
Country	Philippines
Abstract	This study examined the integration of employee well-being into departmental Key Performance Indicators (KPIs) among Customer Sales Engineers (CSEs) in Company M’s South Business Area. It described existing well-being practices based on Carol Ryff’s Six Dimensions of Psychological Well-Being, assessed their level of acceptability and implementation, and identify improvements that will enhance CSEs’ contributions to KPIs. Guided by a pragmatic paradigm, the study employed explanatory sequential mixed-methods design. The quantitative data gathering phase involved 34 active Customer Sales Engineers (CSEs) who completed a structured survey checklist designed to measure the awareness and implementation of well-being practices in Company M. The qualitative data gathering phase included semi-structured interviews with five purposively selected Customer Sales Engineers and one Human Resources Head. Data were also gathered through document analysis, checklist reviews, and direct observations to support the interpretation of findings. Results revealed that employees were aware of the existing well-being programs but with uneven levels of engagement. Programs promoting teamwork and training were strong, while autonomy, personal growth, and mental health support needed improvement. Employees viewed the programs as acceptable but inconsistently implemented across zones. Suggested improvements included clearer communication of goals, more technical training, mentorship, flexible schedules, recognition systems, and mental health initiatives. The study concluded that aligning well-being dimensions with KPI systems strengthens motivation, engagement, and overall performance. It recommended stronger communication strategies, leadership support, and consistent program implementation across business areas.
Keywords	Employee Well-Being, Key Performance Indicators, Ryff’s Model, Customer Sales Engineers, Mixed-Methods
Field	Business Administration
Published In	Volume 8, Issue 2, March-April 2026
Published On	2026-04-05
DOI	https://doi.org/10.36948/ijfmr.2026.v08i02.73175

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Integrating Employee Well-Being into Departmental KPIs: A Focus on Customer Sales Engineers in Company M

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