International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Volume 8 Issue 2
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Trust in Leaders as Mediator of Public Service Motivation and Organizational Citizenship Behavior in Government-Owned and Controlled Corporations

Author(s) Ms. Jalica Elumba Lumabao, LPT, Dr. Glenne Berja Lagura
Country Philippines
Abstract Organizational citizenship behavior (OCB) is an important dimension of effective public service delivery, but its correlation with other variables in the workplace remains uncharted. This study seeks to investigate the mediating role of trust in leaders in the correlation between public service motivation (PSM) and OCB among the employees of Government-Owned and Controlled Corporations (GOCCs) in Davao City. The study used a quantitative method, and 323 respondents completed structured survey questionnaires. The results were analyzed using JAMOVI to establish the correlation and mediation roles. The findings indicate that trust in leaders is an important amplifier of the correlation between PSM and OCB. Employees with high levels of PSM and OCB also have high levels of trust in leaders, and this is a symbiotic relationship. This finding is significant in that it underscores the importance of trust in leaders not only as a tool for enhancing motivation and behavior but also as an important factor in organizational effectiveness. Moreover, trust and engagement building is consistent with SDG 11, which advocates for sustainable, resilient, and inclusive governance practices to improve public service delivery and community well-being.
Keywords public administration, trust in leaders, public service motivation, organizational citizenship behavior, government-owned and controlled corporations, mediation, Philippines
Published In Volume 8, Issue 2, March-April 2026
Published On 2026-04-08
DOI https://doi.org/10.36948/ijfmr.2026.v08i02.73293
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E-ISSN 2582-2160
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