Conversational ERP in SAP Operations

Author(s)	Gururaj Veershetty
Country	United States
Abstract	Conversational ERP — the use of natural-language assistants to query, interpret, and execute SAP business processes — is advancing rapidly from pilots to production. This whitepaper presents a comprehensive governance and control framework: the Read–Advise–Act capability model, an eight-layer SAP-native control stack, four proven deployment patterns, a minimum viable operating model, and a phased implementation roadmap. The central argument is that a GenAI assistant in SAP operations is a governed control surface — not a UI enhancement — and must be architected accordingly.
Keywords	conversational ERP; generative AI governance; SAP operations; Read–Advise–Act model; intent gating; prompt injection; auditability; enterprise control stack; GRC; AI-enabled ERP.
Field	Engineering
Published In	Volume 7, Issue 1, January-February 2025
Published On	2025-01-06
DOI	https://doi.org/10.36948/ijfmr.2025.v07i01.74174

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International Journal For Multidisciplinary Research