Assessing Users’ Satisfaction in a Digital Environment in Private Universities in the Bono East Region of Ghana

AKWASI DUFFOUR FRIMPONG; EUNICE AGYEIWAA; DOMINIC DERY

doi:10.36948/ijfmr.2026.v08i03.74409

Assessing Users’ Satisfaction in a Digital Environment in Private Universities in the Bono East Region of Ghana

Author(s)	Mr. AKWASI DUFFOUR FRIMPONG, Ms. EUNICE AGYEIWAA, Mr. DOMINIC DERY
Country	Ghana
Abstract	ABSTRACT The purpose of the study was to assess users’ satisfaction with the digital environment in the Anglican University College of Technology and Valley View University. The internet has become an important tool to deliver products, information, and services. Thus, users’ satisfaction is increasingly recognized as a significant aspect of online business activities and is considered a key determinant for successful digital services. The study adopted the quantitative research method with questionnaires as the main data collection instrument from students at Anglican University and Valley View University, employing the convenience sampling technique. The study revealed that Google Scholar was the most used platform due to free access and ease of use. At the same time, subscription-based databases were less utilized because of low awareness and limited training in advanced search skills. The findings also showed that the level of satisfaction in the digital environment was moderate, influenced positively by stable internet, ease of use, training, and mobile responsiveness. Some major barriers were also revealed from this study, which included slow internet, unstable electricity, limited search skills, low awareness of available resources, and lack of off-campus access, highlighting the need for infrastructure improvements and continuous training. Academic libraries, such as a university, have many units, such as the acquisition, processing, circulation, reference, periodicals/journals, computer and internet, and reprography units. The study recommends that the university management should collaborate with the head of the libraries to ensure mobile optimization of all library digital platforms for seamless smartphone and tablet use. Also, the establishment of a regular feedback and evaluation system by the university libraries to monitor satisfaction and guide improvements was recommended.
Keywords	User satisfaction, digital libraries, search engines, online databases, Valley View University, Anglican University College of Technology, Bono East region, Ghana
Field	Sociology > Data / Information / Statistics
Published In	Volume 8, Issue 3, May-June 2026
Published On	2026-05-14
DOI	https://doi.org/10.36948/ijfmr.2026.v08i03.74409

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Assessing Users’ Satisfaction in a Digital Environment in Private Universities in the Bono East Region of Ghana

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