International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

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Volume 8 Issue 3
May-June 2026

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Role of Soft Skills and Digital Skills in Modern Tourism Education and Employability

Author(s) Dr. Vineet Kamal, Dr. Ajay Kumar, Dr. Neeraj Chauhan
Country India
Abstract Technology advancements in the recent times have changed the business perspectives throughout the world. Introduction of artificial intelligence, digitization and platform economy has changed the modern tourism industry. This transformation has made a shift in requirement of manpower in tourism. Global tourism industry now needs graduates with advanced soft skills and job-specific digital skills. However, the lack of focus on digital and soft skills in academic curriculum created industry-academia gap which impacts the employability of tourism graduates particularly in developing countries like India. This exploratory study collected primary data through in-depth interviews from tourism industry experts including entrepreneurs, top-management and HR managers. The data then collected was analyzed through thematic analysis. After analyzing the data, four prominent themes emerged suggesting formal communication and digital competency as compulsory skills for employability in modern tourism industry. The research also revealed that the existing curriculum focuses more on theoretical learnings and does not align properly with the evolving tourism industry expectations. The study also contributes to the tourism education and employability literature as it suggests the need for curriculum upgradation by emphasizing more on grooming soft skills digital skills in addition to the existing theoretical knowledge.
Keywords Tourism Education; Employability; Himachal Pradesh; Soft Skills; Digital Skills; Thematic Analysis.
Field Sociology > Tourism / Transport
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-05
DOI https://doi.org/10.36948/ijfmr.2026.v08i03.77044
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