International Journal For Multidisciplinary Research

E-ISSN: 2582-2160   •   Impact Factor: 9.24

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Volume 8 Issue 3
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Management Practices, Productivity and Work-Life Balance Among Selected BPO Managers in Laguna

Author(s) Ms. Jocelyn Talabong Mendoza, Dr. Ernesto A Serrano, Jr.
Country Philippines
Abstract This study examined the relationship among management practices, productivity and work-life balance among BPO managers in Biñan City and Santa Rosa City, Laguna. Anchored in the Job Demands–Resources (JD-R) Model, the study determine the management practices employed, level of productivity, and work-life balance among selected BPO managers in Laguna, assess the relationships among these variables, and identify the predictive influence of financial literacy and entrepreneurial mindset on entrepreneurial skills, and identify the predictive influence management practices employed and level of productivity on work-life balance. Descriptive-correlational research designed was employed, involving112 managers connected in the Business Process Outsourcing (BPO) companies located in Biñan City and Santa Rosa, Laguna. Data were gathered using validated survey instruments measuring leadership practices, decision-making process, task accomplishment, efficiency in operations, workload management and personal and family time. Statistical tools used included weighted mean, Pearson r correlation, and multiple regression analysis. Findings revealed that respondents strongly agreed on management practices, the level of productivity was very high and strongly agreed on the work life balance, employed by selected BPO managers. The leadership style and decision-making have significant relationship with productivity employed. Furthermore, the leadership had a moderate positive relationship with task accomplishment and operational efficiency, while decision-making also showed meaningful correlations with both indicators. And the study concludes that strong leadership and effective decision-making improve productivity and support better work-life balance.
Keywords Management practices, Leadership style, Decision-making, Productivity, Work-life balance, BPO managers, Task accomplishment, Operational efficiency
Field Business Administration
Published In Volume 8, Issue 3, May-June 2026
Published On 2026-05-05
DOI https://doi.org/10.36948/ijfmr.2026.v08i03.77302
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